Our Policies

Welcome to Sunset Hilltop Farm Store! We are committed to providing you with high-quality products and excellent customer service. Please take a moment to review our policies below.

Refund Policy

At Sunset Hilltop Farm Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at shop@sunsethilltopfarm.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

If your return is approved, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

There are certain items that cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, heavy equipment, electronics, and gift cards. If you have any questions about the eligibility of your item for return, please reach out to us.

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

For customers in the European Union, you have the right to cancel or return your order within 14 days, without a justification. The same eligibility criteria mentioned above apply.

Shipping Policy

Our shipping policy is outlined by our trusted shipper. We work with reliable carriers to ensure that your order is delivered to you in a timely manner and in good condition. Shipping fees and delivery times may vary depending on your location and the size of your order.

If you have any questions or concerns regarding our policies, please don't hesitate to contact us. We are here to assist you and provide the best possible shopping experience.

Thank you for choosing Sunset Hilltop Farm Store!